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Effective Date: August 8, 2026
At GWS Plumbing and Irrigation, we are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Cyber and Data Protection Act and the regulatory standards enforced by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ). This Privacy Policy outlines how we collect, use, disclose, and safeguard your data.
We collect personal and residential information that you voluntarily provide when requesting our services, booking emergency call-outs, or communicating with our team. This includes:
Full name and contact details (email address, phone number, and physical service address).
Service history, property details, and repair records.
Communication records and billing details related to our service engagements.
In accordance with data protection principles, we process your personal data on grounds of contractual necessity, legitimate business interests, and compliance with local statutory obligations. We utilize this information to:
Deliver, manage, and execute residential and commercial plumbing, irrigation, and emergency repairs.
Process client communications, schedule appointments, and fulfill service agreements.
Maintain accurate service records as required under Zimbabwean law.
We implement robust technical and organizational security measures—such as access controls, encryption where appropriate, and secure storage—to protect your information against unauthorized access, alteration, disclosure, or destruction. Access to client data is strictly restricted to authorized personnel.
We do not sell, trade, or rent your personal data. Your information is kept confidential and is only shared with trusted field operators and administrative staff necessary to fulfill service requests. We may disclose information if required to do so by law or to cooperate with regulatory authorities like POTRAZ.
Under the Cyber and Data Protection Act, you hold specific rights regarding your personal data, including:
Right of Access: Requesting copies of the personal data we hold about you.
Right to Rectification: Requesting correction of inaccurate or incomplete information.
Right to Erasure: Requesting the deletion of your personal data under applicable legal grounds.
Right to Object or Withdraw Consent: Objecting to certain processing activities or withdrawing previously given consent.
To exercise your rights, ask questions about our data practices, or lodge a privacy-related inquiry, please contact us directly through our official channels. You also retain the right to escalate unresolved privacy complaints directly to POTRAZ.
We review and update this Privacy Policy periodically to reflect changes in our operational practices or statutory requirements under POTRAZ guidelines. Any updates will be published directly on this page.
